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The 2016 NMA Customer Satisfaction Survey

Posted by NMA on Nov 3, 2016 11:54:31 AM

If you haven't taken it yet, we would like to invite you to participate in the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

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Topics: Customer Service, HQS, Public Housing Management, Rent Calculation

The 2015 NMA Customer Satisfaction Survey

Posted by NMA on Dec 3, 2015 10:46:02 AM

This is it! Your last chance to take the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

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Topics: Customer Service, PBV, RAD

PIH updates guidance on privacy protection

Posted by BEMuser on Apr 24, 2015 12:12:55 PM

Late yesterday HUD’s Office of Public and Indian Housing (PIH) issued Notice PIH 2015-06 to provide guidance on safeguarding personally identifiable information. The notice, which revises Notice PIH 2014-10, defines personally identifiable information, or PII, as follows:

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Topics: Customer Service

The 2014 NMA Customer Satisfaction Survey

Posted by BEMuser on Oct 1, 2014 10:25:28 AM

Our annual NMA Customer Satisfaction Survey is now open for your feedback. We encourage you to take the survey — it’s quite brief, and it’s an invaluable tool to help us better serve your needs in the future.

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Topics: Customer Service

MTW Panel Session

Posted by BEMuser on Jul 8, 2014 9:57:40 AM

NMA vice president of professional services Carrol Vaughan, presenting a session on RAD at last year's NMA Housing Conference NMA vice president of professional services Carrol Vaughan, presenting a session at last year's NMA Housing Conference
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Topics: Budget Cuts, Customer Service, MTW, The Housing Conference

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