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The 2016 NMA Customer Satisfaction Survey

Posted by NMA on Nov 3, 2016 11:54:31 AM

If you haven't taken it yet, we would like to invite you to participate in the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

Please take a moment to share your feedback and let us know how we can better serve your needs in the future.

Take the customer satisfaction survey now!

And in case you missed the announcement, our annual year-end sale is currently underway. Save 20% on all Q1 NMA-hosted classes, including upcoming sessions of popular classes like Public Housing Management (PHM), HCV and Public Housing Rent Calculation, HCV Housing Quality Standards (HQS), and HCV Specialist.

Visit our online seminar calendar to see more upcoming classes. All sessions January thorough March without an asterisk are 20% off before January 1, 2017! Contact sales@nanmckay.com for more information.

Topics: customer service, HQS, Program News and Notices, public housing management, rent calculation

The 2015 NMA Customer Satisfaction Survey

Posted by NMA on Dec 3, 2015 10:46:02 AM

This is it! Your last chance to take the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

Please take a moment to share your feedback and let us know how we can better serve your needs in the future.

Take the customer satisfaction survey now!

In other news, our annual year-end sale is currently underway. Save 20% on all Q1 NMA-hosted classes, including upcoming sessions of our popular new RAD PBV class in Denver, CO and Indianapolis, IN.

Visit our online seminar calendar to see more upcoming classes. All sessions January thorough March without an asterisk are 20% off before January 1, 2016! Contact sales@nanmckay.com for more information.

Topics: customer service, PBV, Program News and Notices, RAD

PIH updates guidance on privacy protection

Posted by BEMuser on Apr 24, 2015 12:12:55 PM

Late yesterday HUD’s Office of Public and Indian Housing (PIH) issued Notice PIH 2015-06 to provide guidance on safeguarding personally identifiable information. The notice, which revises Notice PIH 2014-10, defines personally identifiable information, or PII, as follows:

Information that can be used to distinguish or trace an individual’s identity, such as his/her name, social security number, biometric records, etc., alone or when combined with other personal or identifying information that is linked or linkable to a specific individual, such as date and place of birth, mother’s maiden name, etc.

The notice begins by stating that HUD expects all of its third-party business partners, including PHAs, to safeguard the PII that they collect in accordance with the Privacy Act of 1974 and other federal, state, and local laws that regulate the treatment of this information. After citing basic requirements for protecting PII and listing sources of federal guidance on the subject, the notice goes on to enumerate the rules that PHAs should follow to ensure compliance with these requirements. The notice also contains new guidance to assist PHA system administrators and users to fulfill their requirements for information technology security awareness training.

To stay updated on the latest program information, subscribe to the PIH Alert and receive a daily email with news and analysis for PHAs and housing professionals.

Topics: customer service, PIH Alert, Program News and Notices

The 2014 NMA Customer Satisfaction Survey

Posted by BEMuser on Oct 1, 2014 10:25:28 AM

Our annual NMA Customer Satisfaction Survey is now open for your feedback. We encourage you to take the survey — it’s quite brief, and it’s an invaluable tool to help us better serve your needs in the future.

Take the survey now!

The survey is very short, and only takes a minute or two to complete.

Please take a moment to share your feedback and let us know how we can make your NMA experience even better!

Topics: customer service, Program News and Notices

MTW Panel Session

Posted by BEMuser on Jul 8, 2014 9:57:40 AM

NMA vice president of professional services Carrol Vaughan, presenting a session on RAD at last year's NMA Housing Conference NMA vice president of professional services Carrol Vaughan, presenting a session at last year's NMA Housing Conference

Carrol Vaughan, NMA's vice president of professional services, will be moderating several sessions at the 2014 NMA and GoSection8 Housing Conference, including this one and RAD: How It's Really Working.

Executive Leadership for Performance Excellence

MTW Panel Session
Moderator, Carrol Vaughan
Richard Gentry, President and CEO, San Diego Housing Commission

One of the primary goals of the Moving to Work (MTW) demonstration program is that agencies become more administratively efficient. While non-MTW agencies don't have the flexibility of regulatory waivers, there are numerous other options for streamlining processes and enhancing operations that can lead to lower costs and improved customer service. This panel includes executives from both MTW agencies and non-MTW agencies who will discuss several ideas your agency may consider as we continue to find ways to serve our communities with the continual decrease in funding.

Carrol and other industry experts will be available for limited free one-hour consulting sessions at the 2014 NMA and GoSection8 Housing Conference. Registered participants can sign up on a first-come, first-served basis starting next week. Register online or email sales@nanmckay.com for more information.

Topics: budget cuts, customer service, Executive Team, GoSection8, MTW, The Housing Conference

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