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3 Housing Authorities whose Resident Services Astounded us in 2020

Posted by NMA on Oct 7, 2021 12:29:29 PM

Mom and toddler smile at volunteers carrying a crib

We would like to highlight two more winners of the 2021 NMA Housing Awards—our Resident Service awardees—as well as one other agency whose work impressed us.

East Baton Rouge Parish, LA steps up

For one southern city, last year, during the height of the pandemic, necessity was the mother of invention.

The idea for the Beds for Babies/Beds for Kids program began when a member of the E. Baton Rouge Parish Housing Authority maintenance team noticed children’s bedrooms without beds and asked if he could purchase the wood and supplies to build a bed for these children. This problem of infants and young children sleeping on the floor or co-sleeping with parents and siblings was elevated to Director J. Daniels and the entire staff of the EBRPHA. Turns out under the financial stress of COVID-19 some new parents were struggling to buy these pricey items.

Director Daniels and his team found that 50 children had been sleeping with their parents, on sofas or pallets.

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Topics: Community Service, Customer Service, FSS, Maintenance, NMA Housing Awards, Multifamily, Housing Choice Voucher, COVID-19

The 2016 NMA Customer Satisfaction Survey

Posted by NMA on Nov 3, 2016 11:54:31 AM

If you haven't taken it yet, we would like to invite you to participate in the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

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Topics: Customer Service, HQS, Public Housing Management, Rent Calculation

The 2015 NMA Customer Satisfaction Survey

Posted by NMA on Dec 3, 2015 10:46:02 AM

This is it! Your last chance to take the annual NMA Customer Satisfaction Survey. It’s very short, and only takes a minute or two to complete.

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Topics: Customer Service, PBV, RAD

PIH updates guidance on privacy protection

Posted by BEMuser on Apr 24, 2015 12:12:55 PM

Late yesterday HUD’s Office of Public and Indian Housing (PIH) issued Notice PIH 2015-06 to provide guidance on safeguarding personally identifiable information. The notice, which revises Notice PIH 2014-10, defines personally identifiable information, or PII, as follows:

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Topics: Customer Service

The 2014 NMA Customer Satisfaction Survey

Posted by BEMuser on Oct 1, 2014 10:25:28 AM

Our annual NMA Customer Satisfaction Survey is now open for your feedback. We encourage you to take the survey — it’s quite brief, and it’s an invaluable tool to help us better serve your needs in the future.

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Topics: Customer Service

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