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Operational support: ensuring effective delivery of services

Posted by NMA on May 2, 2012 8:18:28 AM

Andrew DenicolaMany PHAs have a requirement for short- or long-term operational support to ensure the effective delivery of services for their HCV and public housing programs.

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Topics: Onsite Lease-Up, Operational Support, Outsourcing, Program Management, Quality Control

Outsourcing administrative responsibilities for your PBV program

Posted by NMA on Mar 22, 2012 9:08:19 AM

Carrol VaughanProject-based vouchers are increasingly popular at housing authorities as an incentive to draw rental property owners into the program, as well as provide a housing subsidy to service providers that work with special needs populations such as homeless persons, disabled persons, or those in substance abuse recovery.

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Topics: Operational Support, Outsourcing, PBV

Outsourcing: the foundation of success

Posted by NMA on Feb 22, 2012 3:49:58 PM

Dorian JenkinsThe  goal of a PHA is to provide decent, safe, and sanitary housing to its clients. In doing so, the agency must align with HUD regulations and be certain that locally administered programs are efficient and effective.

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Topics: Budget Cuts, Customer Service, Mod Rehab, Operational Support, Outsourcing, PBV, Program Management, SEMAP

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