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Operational support: ensuring effective delivery of services

Posted by NMA on May 2, 2012 8:18:28 AM

Andrew DenicolaMany PHAs have a requirement for short- or long-term operational support to ensure the effective delivery of services for their HCV and public housing programs.

This might range from the provision of short-term operational line staff coverage while in-house resources are unavailable or tasked with other responsibilities, to providing interim executive positions to lead your organization through the transition process.

When choosing an operational support provider, it's important to consider companies that can provide experienced resources and a proven track record of success. Potential providers should also be able to:

  • Demonstrate the ability to adapt
  • Learn the specific details of how your PHA does business
  • Complete the work accurately
  • Adhere to established timeframes and budgets
  • Develop and maintain reporting metrics

For further reading, you might find these links useful:

As an NMA consultant, Andrew Denicola has assisted large HCV programs with the development and implementation of comprehensive quality control protocols, as well as the ongoing development of streamlined policy and procedure for multiple PHAs. In his current role as strategic sales and business development manager, Mr. Denicola provides a knowledgeable liaison to the assisted housing industry.

Whatever your requirements, Nan McKay and Associates can provide experienced, qualified people to ensure the integrity and stability of your operation or to help with the management and focus of your PHA’s activities. Contact to learn more.

Topics: Onsite Lease-Up, Operational Support, Outsourcing, Program Management, Quality Control

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