Affordable Housing News

Get certified in fair housing online with HTVN

Posted by NMA on Nov 17, 2016 9:19:11 AM

Get certified in fair housing without leaving your desk! We're excited to announce that we are now offering NMA's fair housing and reasonable accommodation seminar through our partner in online learning, HTVN. This comprehensive fair housing online training helps you ensure that you’re applying critical fair housing laws and addressing reasonable accommodations at all program levels.

NMA's longtime partnership with HTVN offers students the opportunity to enjoy many training options and earn a Nan McKay and Associates certification upon successful completion. NMA and HTVN are the only IACET-approved training and certification companies serving the affordable housing and public housing industries, which means you get the highest quality training plus the certification to show your achievement. IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training.

Other available online NMA certifications include:

To register, go here or email sales@nanmckay.com. And don't miss this blog post with tips to help you get the most out of your online training.

Topics: fair housing, HTVN, IACET, online learning, Partnerships, reasonable accommodation, Trainers and Consultants

Get certified in rent calculation online with HTVN

Posted by NMA on Mar 17, 2016 12:27:50 PM

Adam Ensalaco teaches rent calculation onlineNew for 2016 — get certified in rent calculation online without leaving your desk! We're excited to announce that we are now offering NMA's three most popular rent calculation seminars through our partner in online learning, HTVN.

Sign up now for HCV and Public Housing Rent Calculation, which is carefully designed to train combination areas together for maximum efficiency, or choose from  HCV Rent Calculation and Public Housing Rent Calculation.

NMA trainer Adam Ensalaco specializes in making rent calculation easier to understand and clearing up common misconceptions about the process. You'll get all the expert guidance you need to become a rent calculation specialist as Adam takes you through rent calculation's key principles and best practices. Learn how to:

  • Identify and calculate income from assets
  • Calculate annual and adjusted income
  • Apply the requirements for verification
  • Calculate maximum rent at initial occupancy
  • Calculate HAP and family share using the payment standard, utility allowance, and gross rent
  • Calculate prorated rent for mixed families
  • Put these principles into action with learning activities and case studies

NMA's longtime partnership with HTVN offers students the opportunity to enjoy many training options and earn a Nan McKay and Associates certification upon successful completion. NMA and HTVN are the only IACET-approved training and certification companies serving the affordable housing and public housing industries, which means you get the highest quality training plus the certification to show your achievement. IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training.

Other available online NMA certifications include:

For assistance, email sales@nanmckay.com. And don't miss this blog post with tips to help you get the most out of your online training.

Adam and other industry experts will be available for limited free one-hour Q&A sessions at the The Housing Conference this September in San Antonio, Texas. Registered participants can sign up on a first-come, first-served basis starting April 15. Register online or email sales@nanmckay.com for more information.

Topics: HTVN, IACET, online learning, Partnerships, rent calculation, Trainers and Consultants

NMA's online HCV Specialist now revised and updated for 2015!

Posted by BEMuser on Sep 17, 2015 10:56:25 AM

https://youtu.be/JHr1AyqEPAc

Nan McKay and Associates and HTVN are now offering our HCV Specialist certification online. Newly updated for 2015, it includes all the latest program information, including the equal access final rule, VAWA 2013, and more. The 42-hour class is led by NMA trainer Samantha Sowards, who will guide you through key principles and best practices in the housing choice voucher program:

Upon completion of this Nan McKay certification course, learners will achieve an understanding of HUD regulations for the HCV program and how to apply those regulations in administration of the program, including how to correctly determine family eligibility for the HCV program, how to perform required occupancy activities, and how to calculate rent.

NMA's longtime partnership with HTVN offers students the opportunity to enjoy many training options and earn a Nan McKay and Associates certification upon successful completion. NMA and HTVN are the only IACET-approved training and certification companies serving the affordable housing and public housing industries, which means you get the highest quality training plus the certification to show your achievement. IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training.

Other available online NMA certifications include:

Don’t miss this upcoming session at the 2015 NMA and GoSection8 Housing Conference, where HTVN's Kristina Gumbulevich and Dave Sagers will discuss HUD's upcoming shift to a cloud-based model and how that will affect your PHA. Register online or email sales@nanmckay.com for more information.

Topics: eligibility, fair housing, final rule, HTVN, IACET, occupancy, online learning, Partnerships, rent calculation, The Housing Conference, Trainers and Consultants, VAWA

NMA's online PHM certification now revised and updated for 2015!

Posted by BEMuser on Apr 24, 2015 10:02:25 AM

NMA trainer and consultant Cara Gillette will be presenting a hands-on ACOP workshop at this year's NMA Housing ConferenceDid you know you can receive an official PHM certification without leaving your desk? Nan McKay and Associates and HTVN are now offering our Public Housing Management (PHM) certification online.

Newly updated for 2015, it includes all the latest program information, including new HUD guidance on flat rent, the equal access final rule, the capital fund final rule, VAWA 2013, and more.

The 32-hour class is led by NMA senior trainer Cara Gillette, a seasoned expert in public housing management who will guide you through PHM's key principles and best practices:

Upon completion of this Nan McKay certification course, learners will understand all of the elements of public housing management and their impact on the PHA’s PHAS scores. This course covers basic public housing program information, HUD requirements for fair housing, factors of eligibility, tenant selection and wait list management, rent calculation, the occupancy cycle, resident relations strategies, managing a budget, and an overview of the Public Housing Assessment System (PHAS).

NMA's longtime partnership with HTVN offers students the opportunity to enjoy many training options and earn a Nan McKay and Associates certification upon successful completion. NMA and HTVN are the only IACET-approved training and certification companies serving the affordable housing and public housing industries, which means you get the highest quality training plus the certification to show your achievement. IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training.

Other available online NMA certifications include:

For more details, email sales@nanmckay.com. And don't miss this recent blog post with tips to help you get the most out of your online training.

NMA senior associate Cara Gillette trains, consults, and provides technical assistance nationwide in fair housing, public housing management, hearings, economic self-sufficiency, and governing boards. Prior to joining NMA, she administered public housing and Section 8 waiting lists, served as hearing officer, managed public housing, and oversaw resident economic development programs at the San Diego Housing Commission. She has previously written for the NMA blog on Section 3 best practices.

Topics: capital fund, eligibility, fair housing, final rule, flat rent, HTVN, IACET, occupancy, online learning, Partnerships, PHAS, public housing management, rent calculation, Trainers and Consultants, VAWA

Get certified for housing quality standards (HQS) online!

Posted by BEMuser on Jan 28, 2015 3:33:46 PM

Jay OrtenzoDid you know that you can receive an official HQS certification without even leaving your desk? Nan McKay and Associates is now offering our Housing Quality Standards (HQS) certification online:

Upon completion of this Nan McKay certification course, learners will have the information and skills required to complete HQS inspections on vacant or occupied units to determine if units pass or fail pursuant to HQS minimum standards. The course covers the correct completion of an HQS inspection form during the inspection, how to design an upgrade to HQS when given the assignment to develop a higher reasonable standard with HUD approval, as well as lead-based paint regulations and their impact on the HCV program. In addition, HQS-related SEMAP indicators and their impact on the PHA's SEMAP score are included.

The 16-hour class is led by NMA senior trainer Jay Ortenzo, a seasoned expert in HQS inspections who will guide you through the standards in a practical and easy-to-understand format. You may also be interested in the Uniform Federal Accessibility Standards certification, a 4.5-hour class in which Jay covers accessibility standards, fair housing, auditing, and compliance. Learners are taught about voluntary compliance agreement (VCA) trends, sample lawsuits, and how the Department of Justice (DOJ) is driving compliance.

Our longtime partnership with HTVN offers students the opportunity to enjoy many training options, all of which provide a Nan McKay and Associates certification upon successful completion. NMA and HTVN are the only IACET-approved training and certification companies serving the affordable housing and public housing industries, which means you get the highest quality training plus the certification to show your achievement. IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training.

Other available online NMA certifications include:

For more details, email sales@nanmckay.com. And don't miss this recent blog post with tips to help you get the most out of your online training.

Specializing in real property services, Jay Ortenzo has been a technical trainer and consultant with Nan McKay and Associates for more than 20 years. With nearly four decades of housing experience in both public and private sectors, he develops technical training manuals and materials relating to federally subsidized programs on housing inspection, maintenance, and modernization.

Topics: fair housing, HQS, HTVN, IACET, inspections, online learning, Partnerships, public housing management, reasonable accommodation, rent calculation, SEMAP, Trainers and Consultants

IACET awards reaccreditation status to NMA

Posted by BEMuser on Nov 11, 2013 10:40:12 AM

We're honored to announce that the International Association for Continuing Education and Training (IACET) has reaccredited Nan McKay and Associates as an Authorized Provider.

IACET Authorized Providers are the only organizations approved to offer IACET Continuing Education Units (CEUs). The accreditation period extends for five years, and includes all programs offered or created during that time.

Nan McKay and Associates, along with our online training partner, HTVN, are the only IACET-approved training and certification companies serving the affordable housing and public housing industries.

IACET is a nonprofit association dedicated to quality continuing education and training programs, and is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training. The ANSI/IACET Standard is the core of thousands of educational programs worldwide.

“This prestigious accreditation demonstrates NMA’s commitment to lifelong learning and exceptional standards for all its programs, and we’re very pleased to continue our relationship,” said Kristopher J. Newbauer, president of IACET and director of learning and organization development at Rotary International in Evanston, IL. “NMA joins nearly 650 organizations around the globe that have had their programs vetted by third-party experts in continuing education to ensure the highest possible benchmarks are met.”

In order to achieve Authorized Provider accreditation, Nan McKay and Associates completed a rigorous application process, including a review by an IACET site visitor, and successfully demonstrated adherence to the ANSI/IACET 1-2007 Standard addressing the design, development, administration, and evaluation of its programs. NMA has pledged its continued compliance with the Standard, and is now authorized to use the IACET name and Authorized Provider logo on promotional course material.  In addition, NMA is now linked to the IACET website and is recognized as offering the highest-quality continuing education and training programs.

Founded in 1980, Nan McKay and Associates is the industry leader in providing professional services to public housing agencies. With offices in Chicago and South Carolina, the San Diego-based, woman-owned company has assisted over 3,000 housing authorities nationwide, including many of the largest housing authorities in the country. NMA is known as an institution in the housing industry and is widely considered to be the gold standard in helping agencies improve performance. NMA’s newest certification classes include Fundamentals of LIHTC Management, Blended Occupancy Management, Developing and Managing Project-Based Vouchers, and Green Physical Needs Assessment.

Topics: HTVN, IACET, Partnerships

Achieving high performance in the HCV program: Tip #4

Posted by NMA on Jan 15, 2013 1:59:12 PM

Tip #4: Create a caseload and accuracy plan with specific performance standards.

Your caseload and accuracy plan should provide a permanent distribution of caseloads so that staff are assigned a caseload and so that the distribution results in equal caseloads for each level of staff. The following plan also provides for a graduated caseload and accuracy plan for new employees to ramp up to a full caseload. The overall objective is to have matching, accurate data between PIC and your housing software, with no backlog in either PIC or the housing software.

Staff identified below are in Housing Specialist positions managing a caseload which they're assigned after initial lease-up through termination. They prepare the initial paperwork and data entry for moves, inspections, and rent reasonableness, but the activities for those functions are handled by other staff. Their primary responsibility is reexaminations and interim adjustments. They will also handle terminations.

The recommended annual caseload for experienced staff for reexaminations is 450. Since they don't have to handle moves, they're expected to handle up to 45 cases per month. The number of reexaminations per month may vary due to the geographical split of the caseload. Reexaminations should be assigned only to the reexamination staff, regardless of whether there's a reexamination in conjunction with a move.

This plan outlines at what point a newly hired staff person is expected to take on the full caseload.

Level 1: Initial Training Plan with Small Caseload

The first full month after hire date, the employee will be working on sample cases. During this period, they will receive additional classroom training and be paired with a more experienced staff person to assist them in completing their sample cases. Their "mentoring partner" (the more experienced staff person with whom they're paired) is allowed to assign them various duties to assist in processing their own caseload as a learning experience. These duties can include everything from observing an interview to copying paperwork. The training coordinator and the supervisor will also begin providing on-the-job training.

The new employee is assigned sample cases from a library of 30 cases. Test databases are set up for new employees to use. Each case will have housing software data entry, calculation, and forms to complete, so that the entire function is performed on each case. Answers to the case will be included. New employees work on these cases on their own, and may request assistance from the mentoring partner if they're having trouble completing the case and getting the correct answer. The employee must complete the 30 test cases at this level. Because they're for learning purposes, all cases must be completed with 100% accuracy.

Level 2: Caseload of 15

The employee will be at level 2, with a caseload of 15, for one month. During this time, the accuracy of the employee's cases will be monitored by the supervisor, and the employee will be provided with feedback and instructions on corrections where needed. An accuracy rate of 65% is required for cases completed this month. All cases will be quality-controlled prior to HAP payment.

The mentoring partner will still be available for assistance on cases, as will the training coordinator and the computer trainer (when they're not engaged in training activities). The employee will be encouraged to complete their own active cases and assist others with their cases, participate in training, or otherwise be effectively utilized with the supervisor's direction.

Level 3: Caseload of 30

The employee will be at level 3, with a caseload of 30, for one month. The same mentoring staff will be available to assist, but the assistance required should be minimal. An accuracy rate of 80% is required for cases completed this month. At least 50% of cases will be quality-controlled prior to HAP payment. The employee will be encouraged to complete their own cases and assist others with their cases, participate in training, or otherwise be effectively utilized with the supervisor's direction.

Level 4: Caseload of 45

After the completion of the three-month caseload schedule described above, the employee will be assigned a full caseload of 45 per month. A level of 95% accuracy at the submission of the case will be expected. An accuracy rate of 95% is required for cases completed this month. At least 50% of cases will be quality-controlled prior to HAP payment for the first month at this level. After the first month, the employee must retain at least an average of 95% accuracy.

Accelerated Caseloads

If, in the supervisor's and employee's determination, the employee can handle an increased caseload during any period above, additional cases may be assigned to the employee. The employee may also act as a mentor to other new staff.

Certification

The employee will complete either a Housing Specialist class encompassing eligibility, rent calculations, and occupancy, or the employee may be assigned to complete online classes on these subjects. The employee must then achieve a passing score of 80% on the Housing Specialist test, either in the classroom or online, to continue employment. One test retake will be allowed within 45 days of the Housing Specialist test. This certification must be achieved by the end of level 2.

Case Assignment

Caseload assignment will be done by the (specify a position here). Only supervisors will be allowed to change a caseload assignment and must justify any changes each month.

Regular cases will be distributed by zip codes by team. Within the team, the supervisor assigns cases with the objective of complying with caseload levels identified above, and with the goal in mind of achieving a nearly equal staff caseload within each level.

Backlog cases older than three months will generally be assigned to level 4 staff as needed, and will be nearly equally distributed to this group of staff. Backlog cases due within the prior three months will be assigned to level 3 staff and above as needed.

Cases in housing software but not PIC will be assigned to PIC staff or to the supervisor to resolve. A supervisor will be assigned the responsibility of ensuring that these cases are completed in a timely manner. The most likely reason for cases to be in this category is that "hold" codes have not been resolved. If the family is no longer on the program, there must be an End of Participation (EOP) entered in PIC. If the family has decided not to move and has stayed in the same unit, or if the family has moved to another unit, the "hold" code will be removed and any required updating to the record will be completed.

Correction of Quality-Controlled Cases

The employee is responsible for correcting all mistakes in his/her quality-controlled files within three business days after the notification of the errors.

Next: Achieving high performance in the HCV program: Tip #5

While serving as executive director of a Minnesota housing authority, Nan McKay started one of the nation’s first Section 8 programs. The agency was subsequently honored with a HUD award as one of 13 outstanding Section 8 programs in the country.

Founder and president of Nan McKay and Associates, she has devoted the past two years to redesigning NMA’s HCV Executive Management course, as well as rewriting the HCV Executive Management Master Book with Bill Caltabiano. The tips and systems described above are thoroughly explored in both, with many forms available on a CD.

Did you know that NMA is the only IACET-approved training and certification company serving the affordable housing industry? Read more on our website.

Topics: eligibility, executive management, Executive Team, IACET, IMS/PIC, occupancy, online learning, quality control, rent calculation

Subscribe to our blog via email!

The Housing Conference

Posts by Topic

see all