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The Best Defense Is a Good Offense: Strategies for Success in HCV Audits

Posted by NMA on Aug 30, 2016 10:29:34 AM

John Achuff will be leading a session on strategies for HCV audits at The Housing Conference this September in San Antonio

John Achuff has been an NMA trainer for nearly a decade and currently serves as assistant director at a very large housing authority in the Midwest, where he manages 17,000 housing choice vouchers, 2,700 project based vouchers, 1,200 moderate rehabilitation units, and the housing authority's waiting lists. He possesses a broad base of program knowledge, having taught nearly every NMA seminar, with a focus on regulatory knowledge, program management, quality control, SEMAP, and single file audit. He will be presenting the following session at The Housing Conference next month.

Best Practices for Program Success

The Best Defense Is a Good Offense: Strategies for Success in HCV Audits
Presenter, John Achuff

Back for the second year by popular demand! In this interactive session, we'll cover best practices for administering the HCV program in a manner that minimizes the number of audit findings and increases the chance of becoming a high performer under SEMAP. The strategies are broken into two categories: 1) how to prevent errors and increase accuracy the first time transactions are processed (offensive moves); 2) how to effectively develop a quality control program to detect errors on the back end (defensive moves).

In offensive moves, we'll focus on suggested criteria for hiring the best candidates, developing the right training program, using tools and technology to increase accuracy, and employing coaching techniques to improve performance of staff. In defensive moves, we'll discuss suggestions for developing an effective quality control program, using reports to detect errors and discrepancies in a more efficient way, establishing additional safeguards for the finance team, and preparing for audits. This session will give HCV directors, supervisors, and staff useful guidelines and expert tips to establish the right combination of offense and defense to foster success in the HCV program.

John and other industry experts will be available for limited free one-hour Q&A sessions at The Housing Conference to registered participants. Don’t delay, signups close this Friday! Register online or email sales@nanmckay.com for more information.

Topics: Quality Control, SEMAP, The Housing Conference

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