Hands-on Learning for Active Solutions
The Best Defense Is a Good Offense: Strategies for Success in HCV Audits
Presenter, John Achuff
In this interactive session, we'll cover best practices for administering the HCV program in a manner that minimizes the number of audit findings and increases the chance of becoming a high performer under SEMAP. The strategies are broken into two categories: 1) how to prevent errors and increase accuracy the first time transactions are processed (offensive moves); 2) how to effectively develop a quality control program to detect errors on the back end (defensive moves).
In offensive moves, we'll focus on suggested criteria for hiring the best candidates, developing the right training program, using tools and technology to increase accuracy, and employing coaching techniques to improve performance of staff. In defensive moves, we'll discuss suggestions for developing an effective quality control program, using reports to detect errors and discrepancies in a more efficient way, establishing additional safeguards for the finance team, and preparing for audits. This session will give HCV directors, supervisors, and staff useful guidelines and expert tips to establish the right combination of offense and defense to foster success in the HCV program.
John and other industry experts will be available for limited free one-hour consulting sessions at the 2015 NMA and GoSection8 Housing Conference. Registered participants can sign up on a first-come, first-served basis now. Register online or email email@example.com for more information.