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Managing Your FSS Program and How to Start a New FSS Program in PBRA

The Housing Conference | August 21-22, 2017 | Boston, MA

In her capacity with the San Diego Housing Commission, Patti Zatarian-Menard designed, developed, and implemented one of the nation’s largest and most successful family self-sufficiency programs. For the past two decades, she has worked with Nan McKay & Associates conducting training seminars nationally and undertaking consulting assignments on federally subsidized housing. Patti will present the following session at The Housing Conference next week.

Best Practices for Program Success

Managing Your FSS Program and How to Start a New FSS Program in PBRA

Patti Zatarian-Menard, Senior Associate Consultant, NMA

2017 marks the 25th anniversary of the Family Self-Sufficiency program. In this interactive session, we’ll highlight best practices learned during these years and explain FSS’ expansion to new housing programs. We’ll review with attendees the basic regulations for the FSS program and touch on major changes in key regulations in portability and PIC tracking and clarify the sometimes confusing relationships among FSS regulations in the various housing programs. This session will cover best practices in managing an effective FSS program with key, concrete suggestions for FSS excellence at all levels of the housing agency from executive management to supervisor to frontline case manager. We’ll detail the requirements, activities, and steps needed to start an FSS program for those PBRA agencies who have made the decision to join the Self-Sufficiency arena. The session will close with an introduction to HUD’s new best practices guide books and HUD’s upcoming 2017 FSS program evaluation results and the status of roll out of the new FSS program evaluation. Bring your questions for Q&A!


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The Housing Conference, presented by NMA, will spotlight three tracks: an executive track, a regulatory track, and a best practices track. Go here to view a list of the session descriptions that have been published so far.