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Achieving high performance in the HCV program: Tip #6

Posted by NMA on Jan 17, 2013 9:17:07 AM

Tip #6: Design a quality-control system.

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Topics: Executive Management, Quality Control

Achieving high performance in the HCV program: Tip #4

Posted by NMA on Jan 15, 2013 1:59:12 PM

Tip #4: Create a caseload and accuracy plan with specific performance standards.

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Topics: Eligibility, Executive Management, IACET, IMS/PIC, Occupancy, Online Learning, Quality Control, Rent Calculation

Achieving high performance in the HCV program: Tip #3

Posted by NMA on Jan 14, 2013 11:41:25 AM

Tip #3: Create and assign realistic and equitable caseloads.

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Topics: Executive Management, Quality Control

Achieving high performance in the HCV program: Tip #1

Posted by NMA on Jan 8, 2013 1:05:25 PM

Nan McKayTip #1: Establish and communicate clear expectations and guidelines.

If you want to teach someone how to build a car, it's best to show them a picture of a car first. If you don't, the steering wheel may end up on the hood, and the transmission may end up in the glove compartment. In order to build a quality program, you must define and communicate what the end product will look like and exactly what needs to be done to get there.

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Topics: Customer Service, Executive Management, Quality Control

How to maximize your agency's HCV performance rating: Tip #4

Posted by NMA on Jul 24, 2012 10:34:56 AM

Teri RobertsonTip #4: Establish ongoing quality control procedures.

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Topics: Quality Control, SEMAP

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