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MTW Panel Session

Posted by BEMuser on Jul 8, 2014 9:57:40 AM

NMA vice president of professional services Carrol Vaughan, presenting a session on RAD at last year's NMA Housing Conference NMA vice president of professional services Carrol Vaughan, presenting a session at last year's NMA Housing Conference
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Topics: Budget Cuts, Customer Service, MTW, The Housing Conference

How to run a successful VASH program: Tip #5

Posted by BEMuser on Feb 5, 2014 12:26:15 PM

Tip #5: Communicate often.

While the secret of buying real estate is location, location, location, the secret of a great VASH program is communication, communication, communication. As HUD policy and funding changes, caseworkers turn over, and tenants have leasing disputes, it's critical that all partners maintain open and frequent communication. Some tips for keeping the lines of communication open:

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Topics: Customer Service, VASH, Veterans

Working with sequestration in the public housing program: Tip #5

Posted by NMA on Apr 18, 2013 10:02:34 AM

Cara GilletteAs we know, public housing funding for April is at a 73% proration level. HUD plans to issue a second funding to bring the April proration level up to 79%.

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Topics: Budget Cuts, Customer Service, Occupancy, Sequestration

Achieving high performance in the HCV program: Tip #18

Posted by NMA on Feb 11, 2013 2:58:31 PM

Tip #18: Maintain a viable owner base.

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Topics: Customer Service, Executive Management, HCV utilization, HQS, Inspections, Supervision

Achieving high performance in the HCV program: Tip #1

Posted by NMA on Jan 8, 2013 1:05:25 PM

Nan McKayTip #1: Establish and communicate clear expectations and guidelines.

If you want to teach someone how to build a car, it's best to show them a picture of a car first. If you don't, the steering wheel may end up on the hood, and the transmission may end up in the glove compartment. In order to build a quality program, you must define and communicate what the end product will look like and exactly what needs to be done to get there.

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Topics: Customer Service, Executive Management, Quality Control

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