You may have already heard about NMA's newest division of services — Nan McKay and Associates Inspections. This project was a long time in the making. Over the past years, we've seen an increasing demand for high-quality HQS outsourcing in the affordable housing industry. It was a service that NMA was eager to provide for our clients, but we wanted to first ensure that we could offer a variety of inspection models at a price that budget-conscious housing authorities could afford.
We found a valuable partner in Michael Petragallo and Sterling Management, Inc., a respected national company with over 20 years of experience providing HQS inspection services and more than 1.5 million completed HQS, UPCS, and rehabilitation inspections. I'd like to take this opportunity to give them a hearty welcome to the NMA team! Our firms share the same values, vision, and emphasis on outstanding customer service, and we're all very excited to have them on board.
Here are a few facts about inspections that you may not be aware of:
- By outsourcing HQS inspections, an agency can cut costs by up to 50 percent
- According to our research, outsourcing HQS inspections typically increases customer satisfaction
- On average, NMAI inspectors complete 15–20 inspections per day
Our team of NMAI inspectors have an average background of 12 years' experience conducting inspections, are highly qualified and certified in HQS and/or UPCS, and have completed required sensitivity and sexual harassment training as well as extensive criminal background checks before beginning work.
In today's budgetary climate, everyone is looking to improve efficiency while conserving valuable agency funds. NMAI is a great place to start doing just that.
As VP of Program Management for NMA, Dorian Jenkins currently leads NMA’s Chicago team, which administers 17,000 contracts on behalf of the Chicago Housing Authority (CHA). His team has successfully maximized unit and budget utilization for the CHA’s HCV, Mod Rehab, and PBV programs, while incorporating a customer-focused culture within the CHA. For more information about NMA Inspections, please visit our website or contact us directly at sales@nanmckay.com.
