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How to maintain a successful FSS program: Tip #4

Patti Zatarian-Menard on the FSS programTip #4: At least once a year, check that the FSS regulations and policies are being implemented exactly.

Reread your PHA's policies and applicable FSS regulations at least once a year, highlighting anything that's surprising to you, that you don't know or don't understand, or that your agency isn't doing. From what you've highlighted, make a "to do" list of any needed changes.

This might include correcting regulations you're not implementing, deciding whether certain policies need revision, or modifying activities in order to agree with policy. Address the issues in a meeting with your supervisor and ask for direction.

If you find in general that the regulations and policy are unclear to you and you're struggling in your housing authority to understand them, you and your agency might benefit from additional training or consulting to help make things clear.

Next: How to maintain a successful FSS program: Tip #5

In her capacity with the San Diego Housing Commission, NMA Senior Associate Trainer Patti Zatarain-Menard designed, developed, and implemented one of the nation’s largest and most successful family self-sufficiency programs. For the past two decades, she has worked with Nan McKay and Associates conducting training seminars nationally and undertaking consulting assignments on federally subsidized housing.