Affordable Housing News

NMA classes now updated for streamlining final rule

Posted by NMA on Mar 7, 2016 10:01:48 AM

Samantha Sowards discusses the streamlining final ruleIn a press release last week, the Department of Housing and Urban Development (HUD) issued a prepublication copy of the final rule streamlining administrative regulations for the housing choice voucher (HCV), project-based voucher (PBV), public housing, HOME, and multifamily (PBRA) housing programs. The streamlining final rule combines changes in the 2014 and 2015 appropriations acts, elements of HUD’s 2013 temporary compliance options, and other streamlining changes. It will become effective 30 days after publication in the Federal Register.

In response to the publication of the 99-page final rule, which includes regulatory changes in 14 different topic areas, Nan McKay & Associates (NMA) is pleased to announce we have reviewed all our seminars and updated them with new guidance as needed.

HCV seminars updated for the streamlining final rule:

Public housing seminars updated for the streamlining final rule:

Multifamily seminars updated for the streamlining final rule:

The streamlining final rule also includes several new policy options. Our technical writers and subject matter experts are in the process of revising our model ACOP and model administrative plan to include language and guidance for these new options. We are expediting those revisions for our subscribers and will be issuing them as quickly as possible.

Finally, the rule includes significant changes to the earned income disallowance. Due to those changes, the NMA Earned Income Disallowance (EID) Kit is being pulled from our classes and online store as we update it to comply with the new regulations.

We recognize that this is all a lot of new information to absorb. Remember, we're here to help! If you have any questions, you can get in touch with our team by emailing sales@nanmckay.com or calling us at (800) 783-3100.

Senior trainer Samantha Sowards has been a part of the NMA team since 2008. As NMA’s manager of curriculum development, Samantha oversees publications from concept and creation through the ongoing revision process, including NMA Master Books, model policies, and handbooks.

Topics: appropriations, blended occupancy, books and revision services, EID, eligibility, fair housing, final rule, hearing officer, HQS, MHS, Notice PIH 2013-03, occupancy, PBRA, PBV, program management, Program News and Notices, RAD, rent calculation, streamlining

Q&A: Underpaid subsidies due to PHA error

Posted by NMA on Feb 1, 2016 12:03:48 PM

Q&A: Underpaid subsidies due to PHA errorQUESTION    It’s recently come to my agency’s attention that some of our clients have been paying too much rent. This was due to a calculation glitch and applies to both public housing (PH) residents and participants in the housing choice voucher (HCV) program.

We’ve fixed the error, but what about subsidy underpayments for past months? The monthly underpayments are small amounts but the error existed for several years. Does the PHA have to repay these amounts to our clients? If the agency retains documents for three years, can we limit repayments to the three-year period?

ANSWER    While the HUD regulations do not address this issue, HUD has issued written guidance on the subject. The most recent guidance is in Notice PIH 2007-27, Disallowed Costs and Sanctions Resulting from On-Site Monitoring Reviews. Treatment of underpaid subsidies depends upon the program.

Here’s an excerpt from the section on underpaid subsidy due to PHA error in the HCV program:

PHAs will not be reimbursed for underpayment of subsidies. PHAs are required to reimburse families for overpayment of the total family share. Such reimbursements of the tenant portion of the rent can be made in current and future months through an increase in HAP to the landlord and a decrease in the family share until the family’s overpayment is fully compensated. A PHA may not use funds from its HAP account or HAP net restricted assets to directly reimburse families for overpayment of the total family share. If the family did not receive the full amount of utility reimbursement from the PHA, the PHA must reimburse the family.

Here’s the guidance for the PH program:

PHAs will not be reimbursed for underpayment of subsidies. PHAs are required to reimburse residents for overpayment of tenant rent in accordance with PHA policy.

Since the notice does not require a specific look-back period for reimbursement, it’s probably safe to limit repayment to the period for which the PHA has records. In the HCV program, records from interim and annual reexaminations must be retained for at least three years. In the PH program, record retention periods are determined by policy, and three years is a popular option.

We recommend reimbursing the family for the full period for which the PHA has records for that family, regardless of the agency’s record retention policy. For example, if the family was charged too much rent for seven years and the family’s file contains records for the last five years, reimbursement should be made for five years.

Is keeping up with reexams giving you a headache? NMA can help make the process painless. We'll handle your recertifications offsite, saving money for your agency while ensuring you’re still in compliance. It’s easy—the processing work simply happens in our offices instead of yours. Visit our website or email sales@nanmckay.com for more information.

Topics: outsourcing, PIH Alert, PIH notices, program management, Program News and Notices, Q&A, recertification, rent calculation

The top 10 blog posts of 2014

Posted by BEMuser on Dec 15, 2014 11:57:20 AM

Once again, as we head towards the end of the year, we look back to see which blog posts were the most popular. In 2014, the hot topic was the appropriations act and its related notices, which included the implementation of biennial inspections and new flat rent requirements.

  1. Congratulations to the winners of the 2014 NMA Housing Awards!
  2. PIH updates VAWA certification form

  3. How will the new flat rent regulations impact PHAs?

  4. HUD publishes HERA final rule

  5. PIH raises estimate of 2014 admin fee proration to 79%

  6. PIH issues guidance on new flat rent requirements

  7. HUD issues implementation notice for appropriations act changes

  8. Getting EID right

  9. NMA managing HCV program for Miami-Dade County

And the most-read blog post of the year:

  1. What does the deregulation of HQS inspections mean for our industry?

What topics would you like us to write about in 2015? Comment here with your ideas!

Previously: The top 10 blog posts of 2013

Topics: appropriations, EID, final rule, financial management, flat rent, HERA, inspections, NMA Housing Awards, program management, Program News and Notices, VAWA

Conference photos, Miami sunshine, and other NMA news

Posted by BEMuser on Aug 28, 2014 10:01:15 AM

John McKayThank you to everyone who joined us at the NMA and GoSection8 Housing Conference last week in Chicago. To view a gallery of photos from the event, go here. I’d like to extend a warm thank-you to our generous sponsors, GoSection8, HAI Group and HousingHub, COTG, Aurico, and National Credit Reporting, who helped make the conference a truly special event.

It was a real pleasure to enjoy face-to-face conversations with so many enthusiastic and thoughtful members of our industry who appreciate the unique challenges and successes we all navigate, whether new to affordable housing or an old pro. I continue to be inspired by what you're doing to improve the lives of the families in your communities. For some more impressive achievements, go here to read about the honorees of the 2014 NMA Housing Awards.

It's been a while since I've written for the blog, so I wanted to take this opportunity to share some news about what NMA has been up to over the past few months:

  • I've been spending much of my time at our Miami office, where we're managing the HCV program for Miami-Dade County's Public Housing and Community Development department.
  • We now have NMA Inspections contracts with agencies in 10 states. If you missed Michael Petragallo's recent article about the future of HQS inspections and the new deregulation options, read it here.
  • Our calendar of classes for the last quarter of 2014 has just been released. Get more details here.

Finally, if you missed the NMA Housing Conference, we'd love to say hi to you at another event! The NMA team will be attending the upcoming conferences for PHADA (September 7–9 in Washington, DC), AZ NAHRO (September 18 in Phoenix, AZ), and national NAHRO (October 16–18 in Baltimore, MD).

John McKay has been with NMA since 1998, and has served as chief executive officer of the company since 2007. Prior to his appointment as CEO, he was vice president of operations, spearheading the creation of the new consulting and technology services departments. This initiative introduced the first fully functional NMA Performance Portal to the affordable housing market.

Mr. McKay brings his knowledge of housing regulations and industry best practices into his role as project executive on many of NMA’s contracts with large housing authority clients and HUD. He has assessed, analyzed, and provided feedback to some of the country’s most well-run private and public organizations.

Topics: Executive Team, inspections, NMA Housing Awards, NMA Performance Portal, program management, The Housing Conference

NMA managing HCV program for Miami-Dade County

Posted by BEMuser on Jul 7, 2014 3:14:49 PM

The NMA team in Miami The NMA team in Miami

Families participating in the housing choice voucher (HCV) program of Miami-Dade County's Public Housing and Community Development department have a new program administrator. On Monday, June 30, Nan McKay and Associates (NMA) opened the doors and began administration of PHCD's HCV program, it was announced today by John McKay, CEO of Nan McKay and Associates.

NMA, long known as the gold standard for performance excellence in the public housing and affordable housing industry, brings to Miami more than 30 years of experience providing professional services to housing authorities across the nation.

"We're extremely excited to provide the highest quality services for the people of Miami," McKay said. "We believe in partnering with the local community to serve families in need. Our commitment to PHCD, the people it serves, and its agency partners is to offer efficient, effective administration of the HCV program and exceptional customer service."

NMA currently administers approximately 33,000 vouchers at several housing authorities while also offering comprehensive consulting and training services to the vast majority of housing authorities nationwide, as well as to the U.S. Department of Housing and Urban Development (HUD).

Founded in 1980, Nan McKay and Associates is the industry leader in providing professional services to public housing agencies. With offices in Chicago and South Carolina, the San Diego-based, woman-owned company has assisted over 3,000 housing authorities nationwide, including many of the largest housing authorities in the country. NMA is known as an institution in the housing industry and along with its online training partner, HTVN, is the only training and certification company accredited by the International Association for Continuing Education and Training (IACET) that serves the assisted housing and public housing industries. For more information, visit www.nanmckay.com, or call (800) 783-3100.

Topics: Partnerships, program management

Meet the NMA team: Ashela O'Connor

Posted by BEMuser on May 28, 2014 1:30:10 PM

Ashela O'ConnorOur interview series continues today with project manager Ashela O'Connor, who began her career with NMA in our Chicago office and later transitioned to the San Diego office, where she currently enjoys much warmer winters.

How did you get your start in the affordable housing industry?

My first job in the industry was serving as the executive assistant to NMA's VP of program management, Dorian Jenkins.

Education credentials?

I received my bachelor of arts degree in psychology at Purdue University (BOILER UP!) and a master of arts in sociology at DePaul University. I'm currently working on my juris doctor at California Western School of Law.

What’s one topic you’re most passionate about in the affordable housing industry?

Fair housing.

What's your favorite part about your job?

Variety—there's always something new to tackle.

Describe your typical work day?

The only thing typical about my work day is that it's never typical! There are always different projects to work on and new agencies to assist.

Tell us about a successful project that you had a part in.

In a recent file review project, NMA purged approximately 6,800 files, overseeing the process to ensure that each participant file included required information and documents. We also established file management procedures for the client PHA, including bar coding, developing written procedures and performance specifications, and conducting training of PHA staff on the new file management procedures.

Are you affiliated with any outside organizations?

I volunteer with Jambalangels of San Diego, an organization that prepares jambalaya once a week for local charities, cancer patients, HIV patients, and the homeless in San Diego.

Hobbies outside of work?

What are hobbies? Between work, law school, and planning a wedding, I've forgotten all about hobbies!

NMA project manager Ashela O'Connor has extensive research experience in a variety of fields, including in-depth project development and analysis, and applies that knowledge to her oversight of NMA's high-priority projects. Responsible for all aspects of each project through completion, Ashela has been instrumental in the development of NMA's policies and procedures in the housing choice voucher program.

Topics: fair housing, Meet the NMA team, program management, Trainers and Consultants

Meet the NMA team: Cydney Jones

Posted by BEMuser on Mar 19, 2014 9:51:49 AM

Cydney JonesToday in our interview series we'll be talking with senior consultant Cydney K. Jones, who recently wrote for the NMA blog about how to run a successful VASH program. With an exceptional knowledge of HUD regulations, she honed her skills while working at the District of Columbia Housing Authority (DCHA), the Housing Authority of the County of Los Angeles (HACoLA), and as a business owner at CKJ Consulting.

How did you get your start in the industry?

I started as the secretary to the executive director at a housing authority.

How many years have you been at NMA?

I've been happily working for NMA for over three years, and in the low-income housing industry for almost twenty years.

Education credentials and professional organizations?

I have a bachelor's degree in communications from Howard University, and am a candidate for a master's degree in public policy.

What’s one topic you’re most passionate about in the affordable housing industry?

I believe in the housing choice voucher program, and enjoy helping housing authorities administer the program effectively and efficiently. I'm passionate about ensuring the program is run efficiently. Our tax dollars are on the line!

What's your favorite part about your job?

Issuing housing choice vouchers to families in need.

Describe your typical work day?

I have to travel a lot, which can be a blessing and a curse. But probably the best part of my job is my home office — I usually wear pajamas to work.

Tell us about a successful project that you had a part in.

Unquestionably, our first program management engagement at a large agency in the Midwest was a great overall experience for me as a housing professional. Managing the HCV program from the private sector really allowed us to administer a highly efficient and effective program and also allowed us to be creative in meeting very high performance standards. And the winters in the Midwest build character!

NMA senior consultant Cydney Jones is expert in providing a wide range of technical assistance, management training, and on-site expertise for multifamily assisted programs and the HCV program. She's also a member of several professional organizations: NAHRO, NLHA, and her local PTA. In her free time, Cydney enjoys boating, rollerskating, swimming, and spending time with her family.

Topics: Meet the NMA team, program management, Trainers and Consultants, VASH

Say hello to the NMA team in Cleveland

Posted by BEMuser on Oct 22, 2013 12:32:29 PM

Are you headed to the NAHRO 2013 National Conference? Join NMA as we sponsor happy hour this Thursday, October 24, in the Exhibit Hall at the Cleveland Convention Center. Several key members of the NMA executive team will be attending:

John McKay, Chief Executive Officer. John McKay has been with NMA since 1998, and has served as chief executive officer of the company since 2007. Prior to his appointment as CEO, he was vice president of operations, spearheading the creation of the new consulting and technology services departments. This initiative introduced the first fully functional NMA Performance Portal to the affordable housing market.

Mr. McKay brings his knowledge of housing regulations and industry best practices into his role as project executive on many of NMA’s contracts with large housing authority clients and HUD. He has assessed, analyzed, and provided feedback to some of the country’s most well-run private and public organizations.

Dorian Jenkins, Vice President, Program Management. Dorian Jenkins is a dynamic and energetic leader with over 18 years of low-income housing experience. As vice president of program management, he currently heads NMA’s Chicago team, which administers 17,000 contracts on behalf of the Chicago Housing Authority (CHA).

His team has successfully maximized unit and budget utilization for the CHA’s HCV, Mod Rehab, and PBV programs, while incorporating a customer-focused culture within the CHA. Mr. Jenkins formerly served as the chief executive of a large public housing authority and has extensive experience working in an urban, political environment.

Carrol Vaughan, Vice President, Professional Services. With over 30 years of experience in the affordable housing industry, vice president of professional services Carrol Vaughan ensures that Nan McKay and Associates continues to provide the highest-quality support to the nation’s housing agencies as they assist our communities.

Prior to joining NMA, Ms. Vaughan served as executive vice president and COO with the San Diego Housing Commission, where she was responsible for all housing programs, real estate development, workforce and economic initiatives, housing finance, and homeownership programs, as well as operation functions, organizational development and training, and information technology.

Andrew Denicola, Jason Lee, Derrick Ratliff, and Edward Adams will also be attending from the NMA sales team. Stop by and say hi at booth #735!

Topics: Executive Team, Meet the NMA team, Mod Rehab, PBV, program management

New NMA conference sessions and one-on-one consulting

Posted by NMA on Aug 29, 2013 3:32:22 PM

One week left to register for the 2013 NMA Housing Conference and GoSection8 User Conference! New track sessions and signups for one-on-one consulting have just been announced. To read the full list of sessions, go here.

Executive Leadership for Performance Excellence

Don't Waste Strategy Time on Goal Setting!
Presenter, Eric Kaufmann, President, Sagatica LLC

Most strategy sessions are merely operational — a missed leadership opportunity. Eric Kaufmann guides leadership teams across the country and coaches corporate CEOs. He will present the way to prepare a strategic action plan that becomes a useful resource to accomplish your agency’s goals within limited funding. You will discover the six deadly mistakes of strategy planning. Ask the right questions, set the right measurements, and get to work!

Regulatory Knowledge for Smart Management

Why Your Agency Should Be Taking a Second Look at RAD
Presenter, Carrol Vaughan

The RAD demonstration program is a unique opportunity for housing authorities to convert their at-risk public housing to long-term Section 8 rental assistance contracts. In this session, we’ll cover the latest information on the program and discuss why your housing authority should take a serious look at whether RAD would work for your agency. We’ll also hear from staff at a large housing authority on why their agency is considering submitting an application, and review the thought process involved in making the decision to apply.

Fair Housing/Civil Rights Reviews: Are You Prepared?
Presenter, Annie Stevenson

Using HUD’s civil rights review checklist, we’ll discuss fair housing requirements for the public housing and HCV programs. Topics will include limited English proficiency (LEP), reasonable accommodations, alternative communication methods, and more. Don’t miss this opportunity to prepare for civil rights monitoring.

Free One-on-One NMA Consulting

Reserve your free session with an NMA industry expert! These consulting sessions are limited and will be filled on a first-come, first-served basis. In fact, some are already full, so we encourage you to sign up now.

Nan McKayNan McKay, President and Founder
Expertise: HCV program management






John McKayJohn McKay, CEO
Expertise: Performance management, applying Baldrige principles to affordable housing






Carrol VaughanCarrol Vaughan, VP of Professional Services
Expertise: Procurement, organizational development






Dorian JenkinsDorian Jenkins, VP of Program Management
Expertise: HCV program, public housing leasing, tenant relations, rent collection, REAC prep, cost controls





Cydney JonesCydney Jones, Director of Program Management
Expertise: General HCV topics and issues






Sheryl PutnamSheryl Putnam, Professional Development Manager
Expertise: LIHTC compliance, HOME, PBRA






Samantha PratterSamantha Pratter, Writing Supervisor
Expertise: HCV and public housing eligibility, occupancy, and rent calculation






Annie StevensonAnnie Stevenson, Senior Trainer
Expertise: Fair housing, hearings, EIV, general HCV and public housing topics






Terry ProvanceTerry Provance, Senior Trainer
Expertise: Fair housing, PHAS, public housing property management, general asset management issues





Sammie SzaboSammie Szabo, Associate Trainer
Expertise: General HCV and public housing, PBV, blended occupancy






Jay OrtenzoJay Ortenzo, Property Services Manager
Expertise: HCV inspections and standards, public housing maintenance management






Teri RobertsonTeri Robertson, Senior Consultant
Expertise: SEMAP, quality control, HCV program utilization






Betty TurnerBetty Turner, Senior Associate Trainer
Expertise: Transition to asset management, supervision, working with commissioners






Please note that you must be a registered conference attendee or new registrant in order to take advantage of free consulting sessions. Non-registrants without an accompanying registration are not eligible. Register online or email sales@nanmckay.com for more information. Winners of the 2013 NMA Housing Awards will be announced at the conference — don't miss it!

Topics: asset management, blended occupancy, commissioners, EIV, eligibility, executive management, fair housing, GoSection8, HCV utilization, hearing officer, HQS, inspections, LIHTC, maintenance, NMA Housing Awards, occupancy, PBRA, PBV, PHAS, program management, Program News and Notices, quality control, RAD, rent calculation, SEMAP, supervision, The Housing Conference

Win two free registrations to the 2013 NMA Housing Conference!

Posted by NMA on Jul 31, 2013 9:29:56 AM

With the first-ever NMA Housing Conference just a little over a month away, everyone here at Nan McKay and Associates is getting excited, and we hope you are, too.

We have so many great panels lined up, covering topics ranging from sequestration and legislative news to renovation and rent reasonableness and everything in between.

Enter to win two free registrations!

Just answer the following two questions correctly, and you'll be entered to win. You can comment on this blog post, email us at marketing@nanmckay.com, write a comment on LinkedIn or Facebook, or tweet us to enter.

  1. How many years in housing did our founder and president, Nan McKay, celebrate this year?
  2. Name one track of the upcoming 2013 NMA Housing Conference and GoSection8 User Conference.

That's it! The contest is open until next Wednesday, August 7. Good luck, and we'll see you in San Diego.

(Please note that this contest is for registration fees only; winner will be responsible for their own travel and lodging.)

Registrations for the Blended Occupancy Management and HCV Program Management classes following the conference are now 20% off with your conference registration. Sign up online or email sales@nanmckay.com for more information. Winners of the 2013 NMA Housing Awards will be announced at the conference — have you submitted your entries yet?

Topics: blended occupancy, NMA Housing Awards, program management, Program News and Notices, rent reasonableness, sequestration, The Housing Conference

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